News

ICS Launches Number Reseller for SMEs

Following the phenomenal success of the answering service for SMEs, Answer-4U, ICS has launched a number reselling division. Numbers-4U. Numbers-4U will provide geographic, non-geographic and memorable numbers. All clients will gain access to ICS’ market-leading service portfolio, including intelligent call routing, call recording, statistics reporting, IVR solutions, auto answer, call queuing and eFaxes.

British Dental Association Appoints ICS To Technical Support Line

The British Dental Association is the membership body for over 17,000 dentists nationwide, many of whom are not familiar with new technologies. When it came to providing support for their recent website launch, they approached ICS. Our operatives provide real-time, live support from providing access codes to solving the many challenges faced by online novices seeking to get maximum value from the site.

ICS Puts Examination Board at Top of the Class

ICS recently completed two successful outbound campaigns for one of the UK’s top exam boards, ensuring full attendance at two high-profile series of events. Both campaigns were nationwide and both ensured teachers attended the event in their local area. Most importantly, a combination of targeted timing and predictive dialling effectively reached one of the UK’s hardest to contact groups: teachers.

Contact Centre Outsourcing the Choice for 2009, Says Marketing Magazine

For marketers feeling the pinch on their customer contact budgets, outsourcing is the way to go, says marketing bible Marketing. As brands aim to reduce internal costs, entrusting customer contact to an experienced partner makes sense. The magazine emphasises that effective customer service is crucial to any serious promotion or marketing push.

Car Manufacturer Moves Up a Gear With ICS

ICS recently completed their fifth telemarketing campaign for a major European car manufacturer. Targeting pre-existing customers, the campaign raised brand awareness, generated test drives, and sold 32 vehicles in the space of 72 hours. A continuation of this successful strategy will see ICS conducting at least 25 more campaigns for this client across 2009.