Business Continuity and Disaster Recovery

For many companies, the loss of phone services is business critical, and covering such emergencies forms an essential part of contingency planning and disaster recovery.

Phone services may be lost for a range of reasons: from underground fires to extreme weather to security alerts and fire alarms. ICS provides cost-effective cover for any scenario that occurs.

Ahead of time, your dedicated account manager will work with you to put a script together to handle most emergencies, establish what information needs capturing or exchanging during any call, and set up an alternative number.

Once you advise us that you are switching the line up, we route your calls through to our agents who answer the phone, explain the situation, take messages and pass them on.

To ensure your customers can contact you, no matter what, call our specialists on or email.