Reception Services

The telephone is the most personal communications tool there is. And a lengthy ringing tone, an engaged tone, a holding message or an answerphone sounds both impersonal and disorganised.

Yet for many businesses it simply is not possible to answer every single call, 24 hours a day, 365 days a year, efficiently, effectively and professionally. Operating in tandem with your existing reception team or as a standalone solution, our agents take the calls you can’t.

Our reception services are tailored to our clients’ needs, and can be as simple as answering the phone in the company name and taking messages, or as complex as managing diaries and patching calls through to your staff’s direct lines.

All our clients benefit from real-time access to all call data – including call recordings – so you can monitor traffic and performance as you go and review calls at will.

Call ICS now on , or email us for further help and assistance.

ICS have handled over 4,000 calls per month professionally and efficiently, understanding the complex nature of our business.
Claire Barlow, Director, Lifescan