Out of Hours Reception

In a global business world, nine-to-five working is a thing of the past. Our out-of-hours service ensures that calls are answered, messages taken and, if necessary, calls transferred 24/7, 365 days per year – without hiring extra staff

From the start, your ICS account manager will work with you to establish a process that mirrors your in-house system as closely as possible, from the way the call is answered to the procedures for managing urgent calls.

Our operators pick up seamlessly where your reception team leave off, ensuring a positive impression at any time of day.

Clients benefit from real-time access to all call data, including recordings, through our unique platform, eMonitor. You can choose whether to receive messages as each call is completed or in a simple daily summary.

Call ICS now on , or email us for further help and assistance.