Overflow Reception

Daytime call volumes are notoriously unpredictable while staff absences are of their nature unforeseen. So for many organisations outsourcing excess call traffic to ICS simply makes sense.

At busy times, during emergencies or when you are short-staffed, your  lines divert to our exchange. Our automated switch identifies your number and our scripting package kicks in, enabling our agents to answer your calls seamlessly in your organisation’s name.

Your dedicated account manager will work with you to ensure our service mirrors your own reception system so closely that callers cannot tell the difference. We establish how and when staff receive their messages, set procedures for handling urgent calls, devise a script and train an ICS team.

Our unique platform, eMonitor, enables you to access all your call data in real time, including call recordings, so you can track progress day by day.

To ensure your customers never hear the engaged tone again, call now on or email.

The service provided by ICS is always very courteous and professional, and their speed of response never drops even when call volumes are high. I particularly value their 24/7 operation.
Sam Roe, Intelligent Vending Ltd.