Virtual Call Centre
Some organisations, particularly businesses where staff spend much of their time on the road, opt to outsource the entire reception function to ICS.
Once up and running, an ICS reception team functions just like your own reception. Our operators can confirm staff availability, patch calls through, test lines, deliver messages and even manage diaries and book appointments.
Throughout, your account manager will work closely with you to ensure your virtual reception team delivers your objectives. Our market-leading interface, eMonitor, gives you online access to recordings of every single call.
To cut your reception costs now and find out more about our virtual call centre, call us now on or email.
