Technology

A contact centre is only as good as the technology behind it, and we have the best in the business.

A unique, real-time data analysis tool and interface, accessible online from anywhere in the world, our bespoke platform eMonitor enables live call monitoring, rapid statistical analysis and instant access to recordings of any disputed calls. State-of-the art predictive dialling software enables our clients to get maximum value from our agents.

We offer online fax boxes, call queuing, intelligent divert and click to call, and can build bespoke IVR, record professional menus and develop tailored call control solutions. We provide both non-geographic and geographic numbers.

Our top of the range systems – we run Synthesys and Crystal – are backed by rigorous data security and regularly tested continuity planning, enabling us to offer phenomenal service whatever the conditions.

To find out more about the technology behind our service, email one of our IT specialists now or call